Improving built environment ‘sustainability’ performance, via measurement, and placemaking performance, via ‘activation’, receives much contemporary attention. However, people with disability continue to experience lack of meaningful involvement in such endeavours. Increasingly, the built environment arena is becoming a private sector activity. The actors involved, however, have little understanding of either the accessibility needs of people with disability, or the inaccessibility. Mary Ann Jackson raises the critically important topic: placemaking – enabling or disabling?